What do I do if my samples never arrived?

We are sorry that you haven't been able to try your new samples yet! It can sometimes take 3-4 weeks for orders to be delivered. So if you have not gotten your sample yet, don’t worry — it’s on its way. 

If you want to check on your order status‍ you can do so by visiting the Orders page on your Sampler account.

Lost or Stolen Samples

At Sampler, we send millions of samples to our users every year. Unfortunately, there is a small percentage of orders which get lost in the mail system. Sometimes these are delivered a month late, sometimes they are lost forever. Due to the limited inventory of our samples, which run out quickly, we are not able to reship orders. We know this is disappointing but we are adding new free samples every month for you to try!  

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