How to track your samples

Congrats on your sample match! If it's been a minute and you are curious where your order is, you can check the status from the Orders page of your Sampler account. Unfortunately we only have tracking available on shipments in the USA, but you can check here to make sure your order was placed successfully.  While we know (from personal experience) you are eager to try your sample, it can sometimes take 3-4 weeks for orders to be delivered.  So if you have not gotten your sample yet, don’t worry — it’s on its way. 

Step-by-step: How to check your order status

You can check your order status following these steps:

1. Login to your account
2. Click on the Order tab

3. Look for your most recent order to see if it has been shipped

4. If you are are located in the USA you can also click on the tracking number to track where your shipment is from the carrier

Was this article helpful?

Still Need Help?

Reach out to the Sampler support team

Contact Us