Sampler helps you to experience products from the comfort of your own home, with Samples just for you! Sampler only matches you with products we know you’ll love, because sampling isn’t one size fits all.
All you to do to get started is register a Sampler account, answer some questions, match with free samples and enjoy! After that, we'd love to hear about what you liked so we can personalize your next package.
Best of all, getting personalized samples delivered to your home is free to you!
Yes! It's free to sign up, order samples and have them delivered right to your home! However, we do occasionally work with brands on special offers for high value coupons or even full size products (!) which may require a small shipping and handling fee paid directly to the brand. If these special offers aren't for you, no problem! Simply decline the offer and we will contact you the next time you match.
#SamplerParty is a monthly online party where our Samplers (that’s you) get the chance to match with free samples right at home. Our monthly party takes place at the beginning over every month.
Here is how you can join the party every month:
Step 1: Answer our monthly questions
At the end of every month, new questions go live on your Sampler account. Answering our monthly questions helps us find the perfect products for you and also increases your chances of matching. Treat this like your RSVP to the party!
We also announce when questions go live on social media so you don’t miss out! So make sure to follow us on Instagram, Facebook and Twitter.
Step 2: Check your matches
At the beginning of the month (exact dates can vary), new offers go live and the party begins! To check to see if you’ve matched with samples, login to your Sampler account. Offers are available for approximately two weeks so don’t worry if you don’t match right away—keep checking back daily!
P.S. We also send email alerts when we’ve found matches for your account (in case you’d prefer not to check your account daily).
Step 3: Claim your offers
Once you’re able to see your matches, pick the offers you’d like to try, fill out your shipping information to confirm your order, and you should be receiving your Sampler box within a few weeks.
When you receive your box, don’t forget to share a photo of your favourite sample on social media and make sure to tag us using the hashtag #SamplerLove in your caption for a chance to win a $25 Amazon, Uber Eats or Starbucks gift card!
At Sampler we work hard to find great samples that are personalized to you! Based on the information you provide us in your profile and while answering questions, our algorithms will match you with samples that we think you'll love. Please note that qualifications for each sample are put in place by the brands we work with so we cannot guarantee that you will match with a sample each time you try to claim. Also, as you can imagine, our samples are quite popular and limited in quantity so they can be claimed quite quickly.
If you haven't match with samples yet or haven't matched in a while don't worry! We are adding new samples each months and finding other great ways to reward our users like contests and special offers.
Sampler runs Signature Programs around the world but some samples are only available in specific countries. You'll see the programs available in your country on your Sampler profile.
At this time, the Sampler Market Programs and certain Signature Programs are only available in North America (US and Canada).
What are Sampler Market Programs and Signature Programs?
Sampler Market Programs
Sampler Market Programs are through Sampler or one of our partners, where you have the chance to match with samples curated to your interests periodically throughout the year.
Each month, we add new offers to our marketplace and our matchmaking technology gets to work finding you samples that fit your profile. If we don’t have anything you’ll love, we’ll check again the next time new samples drop.
Signature Programs
Sampler Signature Programs give you the chance to explore exclusive offers from a single or small collection of brands through samples, coupons or eCoupons. These programs are live for a limited time and do not reopen on a regular basis with new samples.
DeleteUnfortunately, we do not ship to Puerto Rico at this time. We hope in the future to make Sampler available everywhere!
We are adding new samples to the #SamplerParty every month! To keep up to date on the latest samples make sure you follow Sampler on social (Instagram, Facebook, Twitter) and subscribe to hear from us when you've matched.
We host an ongoing contest called the #SamplerLove photo contest. To enter, you must post a photo of your favourite sample in your most recent Sampler box with the #SamplerLove hashtag, on Instagram, Facebook, or Twitter. Each month, we pick a winner who will win a $25 Amazon gift card. The winning photo also gets reposted on Sampler's social media pages.
How do I take the perfect sample photo?
You may have noticed that we at Sampler, LOVE to share the photos our users have taken of the samples they've received. Here's how you can take the perfect sample photo:
Lights
No one can see your sample in the dark. Make sure you’re shooting somewhere with plenty of light for the perfect shot!
Camera
Give your star sample the attention it deserves. Pick your fave sample from the bunch and start shooting those glam shots.
Action
Post your photo on Instagram, Facebook, or Twitter and tag us and the brand of your new fave product. Also, don't forget to use our #SamplerLove hashtag in your caption!
We add new samples to the #SamplerParty each month which you are eligible to match with! You can select all of the samples you've matched with and have them shipped directly to your door. However, you will only be able to match with a sample once.
No. At Sampler protecting your personal information is a top priority. The personal information we collect directly from you ensures that we can match you with great products that you'll enjoy. Users' personal information is never sold to third parties.
When claiming samples you will be presented with the option to opt-in to receive future communication and deals directly from the brands Sampler works with, by doing so you are sharing you email information with these brands.
For more information about privacy and security at Sampler, read about your privacy rights at Sampler and review our Privacy Policy and Terms of Service.
We no longer send notifications via text. To keep up to date and for the best chance to match with samples, make sure you are subscribed to receive emails and follow us on Instagram.
After claiming your samples, you can easily check through your Sampler account and email if your order was completed.
Step-by-step: How to check if your order has been completed through account and confirmation email
To see if your order was completed, simply follow these steps:
1. Login to your account
2. Claim the samples and/ or digital coupons you have matched with
Step-by-Step: How to check if your order is completed on my Sampler account
You can also check if your order was completed in the Orders tab of your Sampler account, all you have to do is:
1. Login to your account
2. Click on the Orders tab
3. Scroll and look for your most recent order to see if it is being processed
Unfortunately orders can not be canceled or returned after they have been placed. If you can't or don't want to try the sample or digital coupon you've received we encourage you to share it with someone who you think would enjoy it (and tell them to sign up to Sampler!).
No! If you are matched with a sample that you don't think you will enjoy, you do not need to claim it. Simply make sure that the checkbox next to the Sample image is unchecked before proceeding.
Another option is to click the info icon, where another window will appear. You will be given the option to "Select" or "Unselect" the sample you have matched with.
What are Bonus offers?
Bonus offers are additional and free physical coupons or samples that you can receive. They are added onto your order automatically after you have confirmed your shipping details. Please note that you are not able to unselect bonus offers. If you don't think these bonus offers are a perfect match, feel free to give your coupon/ sample to someone else who may like it.
For more information about our bonus offers, click here.
Typically users receive their orders a couple weeks after claiming samples. However, it can sometimes take 3-4 weeks for orders to be delivered.
If you want to check on your order status you can do so by visiting the Orders page on your Sampler account.
Congrats on your sample match! If it's been a minute and you are curious where your order is, you can check the status from the Orders page of your Sampler account. Unfortunately we only have tracking available on shipments in the USA, but you can check here to make sure your order was placed successfully. While we know (from personal experience) you are eager to try your sample, it can sometimes take 3-4 weeks for orders to be delivered. So if you have not gotten your sample yet, don’t worry — it’s on its way.
Step-by-step: How to check your order status
You can check your order status following these steps:
1. Login to your account
2. Click on the Order tab
3. Look for your most recent order to see if it has been shipped
4. If you are are located in the USA you can also click on the tracking number to track where your shipment is from the carrier
No problem! If your order was delayed in the mail or you just haven't had a chance to try your samples that's ok. You can come back to the email after you've had a chance to try your samples or go directly to the Orders page on your Sampler account and start the survey from there.
At Sampler we work hard to find great samples that are personalized to you! Based on the information you provide us in your profile and while answering questions, our algorithms will match you with samples that we think you'll love. Because of this, you may not get matched with the same samples as your friends or the Samplers posting about their boxes on Instagram. Additionally, our samples are quite popular and limited in quantity so they can be claimed quite quickly!
If you haven't matched with samples yet or haven't matched in a while don't worry! We are adding new samples each month and finding other great ways to reward our users like contests and special offers.
It's important to note that there are a number of factors that go into matching our users with samples.
When you sign up, we ask you a series of questions in order to assign you samples that we know you'll love, and use! Our platform then matches you with samples based on your questionnaire responses, which should reflect your lifestyle and preferences.
Every month, new questions are added to some users' accounts. You can increase your chances of matching by answering them if they appear on your account! But don't fret, if you don't see any new questions, it doesn't necessarily mean you won't match either.
Unfortunately at this time we are not able to accept landlines or VoIP phone numbers for verification of user accounts. As this is an essential part of our security to authenticate Sampler accounts, users require a valid phone number connected to a mobile network in order to claim samples.
We have heard your feedback and know this is disappointing for many of you. At Sampler we strive to make our experience inclusive and accessible. We are working hard on many improvements to make our product more inclusive to all individuals and welcome your feedback. While we are a small team we are confident we will be able to provide more accessibility to users without a mobile device in the future.
We currently do not have an official referral program. If you'd like to let a friend know about Sampler, simply send them to our website where they will be able to create an account to start getting samples.
We're exploring the option of having a referral program in the future, and will be sure to update you as soon as we do! 💙
We wish we could offer samples to everyone who joins our #SamplerParty, so if you logged into Sampler during a party, but did not get the chance to order samples or coupons, we're offering you a Door Prize! The Door Prize contest is an entry for a chance to win one of three (3) $25 gift cards to your choice of Amazon, Uber Eats or Starbucks.
Though some Sampler-powered programs might be in a different language such as French, the Sampler platform itself is currently only available in English.
We would love to eventually make Sampler more accessible by offering to use it in the language of your liking, but for now, we regret to inform you that English is the only language we support.