Sampler helps you to experience products from the comfort of your own home, with Samples just for you! Sampler only matches you with products we know you’ll love, because sampling isn’t one size fits all.
All you to do to get started is register a Sampler account, answer some questions, match with free samples and enjoy! After that, we'd love to hear about what you liked so we can personalize your next package.
Best of all, getting personalized samples delivered to your home is free to you!
Yes! It's free to sign up, order samples and have them delivered right to your home! However, we do occasionally work with brands on special offers for high value coupons or even full size products (!) which may require a small shipping and handling fee paid directly to the brand. If these special offers aren't for you, no problem! Simply decline the offer and we will contact you the next time you match.
#SamplerParty is a monthly online party where our Samplers (that’s you) get the chance to match with free samples right at home. Our monthly party takes place at the beginning over every month.
Here is how you can join the party every month:
At Sampler we work hard to find great samples that are personalized to you! Based on the information you provide us in your profile and while answering questions, our algorithms will match you with samples that we think you'll love. Please note that qualifications for each sample are put in place by the brands we work with so we cannot guarantee that you will match with a sample each time you try to claim. Also, as you can imagine, our samples are quite popular and limited in quantity so they can be claimed quite quickly.
If you haven't match with samples yet or haven't matched in a while don't worry! We are adding new samples each months and finding other great ways to reward our users like contests and special offers.
Sampler runs programs around the world but some samples are only available in specific countries. We show you the programs available in your country on your Sampler profile.
At this time the #SamplerParty, with new samples added at the start of each month, is only available in the USA and Canada.
We host an ongoing contest called the #SamplerLove photo contest. To enter, you must post a photo of your favourite sample in your most recent Sampler box with the #SamplerLove hashtag, on Instagram, Facebook, or Twitter. Each month, we pick a winner who will win a $25 Amazon gift card. The winning photo also gets reposted on Sampler's social media pages.
How do I take the perfect sample photo?
You may have noticed that we at Sampler, LOVE to share the photos our users have taken of the samples they've received. Here's how you can take the perfect sample photo:
No one can see your sample in the dark. Make sure you’re shooting somewhere with plenty of light for the perfect shot!
Give your star sample the attention it deserves. Pick your fave sample from the bunch and start shooting those glam shots.
Post your photo on Instagram, Facebook, or Twitter and tag us and the brand of your new fave product. Also, don't forget to use our #SamplerLove hashtag in your caption!
No. At Sampler protecting your personal information is a top priority. The personal information we collect directly from you ensures that we can match you with great products that you'll enjoy. Users' personal information is never sold to third parties.
When claiming samples you will be presented with the option to opt-in to receive future communication and deals directly from the brands Sampler works with, by doing so you are sharing you email information with these brands.
Unfortunately orders can not be canceled or returned after they have been placed. If you can't or don't want to try to sample you've received we encourage you to share it with someone who you think would enjoy it (and tell them to sign up to Sampler!).
No! If you are matched with a sample which you don't think you will enjoy, you do not need to claim it. Simply make sure that the checkbox next to the Sample image is unchecked before proceeding.
Typically users receive their orders a couple weeks after claiming samples. However, it can sometimes take 3-4 weeks for orders to be delivered.
If you want to check on your order status you can do so by visiting the Orders page on your Sampler account.
Congrats on your sample match! If it's been a minute and you are curious where your order is, you can check the status from the Orders page of your Sampler account. Unfortunately we only have tracking available on shipments in the USA, but you can check here to make sure your order was placed successfully. While we know (from personal experience) you are eager to try your sample, it can sometimes take 3-4 weeks for orders to be delivered. So if you have not gotten your sample yet, don’t worry — it’s on its way.
Step-by-step: How to check your order status
You can check your order status following these steps:
1. Login to your account
2. Click on the Order tab
3. Look for your most recent order to see if it has been shipped
4. If you are are located in the USA you can also click on the tracking number to track where your shipment is from the carrier
No problem! If your order was delayed in the mail or you just haven't had a chance to try your samples that's ok. You can come back to the email after you've had a chance to try your samples or go directly to the Orders page on your Sampler account and start the survey from there.
At Sampler we work hard to find great samples that are personalized to you! Based on the information you provide us in your profile and while answering questions, our algorithms will match you with samples that we think you'll love. Because of this, you may not get matched with the same samples as your friends or the Samplers posting about their boxes on Instagram. Additionally, our samples are quite popular and limited in quantity so they can be claimed quite quickly!
If you haven't matched with samples yet or haven't matched in a while don't worry! We are adding new samples each month and finding other great ways to reward our users like contests and special offers.
It's important to note that there are a number of factors that go into matching our users with samples.
When you sign up, we ask you a series of questions in order to assign you samples that we know you'll love, and use! Our platform then matches you with samples based on your questionnaire responses, which should reflect your lifestyle and preferences.
Every month, new questions are added to some users' accounts. You can increase your chances of matching by answering them if they appear on your account! But don't fret, if you don't see any new questions, it doesn't necessarily mean you won't match either.
Unfortunately at this time we are not able to accept landlines or VoIP phone numbers for verification of user accounts. As this is an essential part of our security to authenticate Sampler accounts, users require a valid phone number connected to a mobile network in order to claim samples.
We have heard your feedback and know this is disappointing for many of you. At Sampler we strive to make our experience inclusive and accessible. We are working hard on many improvements to make our product more inclusive to all individuals and welcome your feedback. While we are a small team we are confident we will be able to provide more accessibility to users without a mobile device in the future.
We currently do not have an official referral program. If you'd like to let a friend know about Sampler, simply send them to our website where they will be able to create an account to start getting samples.
We're exploring the option of having a referral program in the future, and will be sure to update you as soon as we do! 💙
We wish we could offer samples to everyone who joins our June #SamplerParty, so if you logged into Sampler during a party, but did not get the chance to order samples or physical coupons, we're offering you a loot bag! The loot bag is an entry for a chance to win one of three (3) $25 gift cards to your choice of Amazon, Uber Eats or Starbucks.